Cranialjones LLC Policies

Please be advised of the policies for Cranialjones LLC.

Please also be cognizant of the fact that we did not implement these policies to make things difficult; we implemented them so that expectations on both your end and ours are clearly outlined, understood, accepted, and respected.

Scheduling an appointment at Cranialjones LLC.  signifies that you understand and accept our policies for this and all future appointments. Please note BCST is short for Biodynamic Craniosacral Therapy

1. Arrival and Tardiness:

To ensure a full session, timely arrival is requested. If I am late, my appointment will still end at the scheduled time – out of respect for other people’s appointments already booked that day.The full session cost will be charged. Scheduling an appointment confirms my understanding and acceptance of the Arrival and Tardiness Policy.

2. Credit Card for Reservations Policy:

Cranialjones LLC. requires a valid Credit Card on file to reserve an appointment spot. I can choose to “Pay Now” and the card will be charged, or I can choose to “Reserve Without Paying” in which case my card is filed but not charged. Upon arrival, I can choose to pay by my choice of the following options: Cash, Check, Zelle, a different credit card than on file or The Credit Card reserved on file. I understand the card on file will only be charged if I cancel the scheduled appointment within the 48-hour cancellation period. Otherwise, my vaulted card will not be charged, and I maintain the right to choose my payment method at the end of every appointment. Scheduling an appointment confirms my understanding and acceptance of the Credit Card for Reservations Policy.

3. Cancellation Policy:

I may cancel my appointment without charge any time up to 48- hours prior to the scheduled start time. If I communicate my need to cancel to Cranialjones LLC. within 48-hours of the scheduled start time, I will be subject to a $99 fee for the first time and full fee every time after that. The card on file will be charged.  We reserve the right to make exceptions at our discretion. I am not in the business of turning people away but do ask that you respect that I need time to fill cancellations. 

No-call, No-shows will be charged the full session fee. 3 strikes and you’re out…If this happens 3 times, I may not be permitted to schedule future appointments. The credit card on my file will be charged as outlined above. In the event that the Credit Card charge is declined, I understand that payment in full will be required prior to scheduling any future appointments. In the event that I dispute or refuse this Cancellation fee, I will no longer be permitted to schedule future appointments with Cranialjones LLC. Scheduling an appointment confirms my understanding and acceptance of the Cancellation Policy.

4. Cancellation Policy Cont’d: Illness of Any Kind, Including COVID-19 Craniosacral/bodywork is not appropriate care for infectious or contagious illness. I will cancel my appointment as soon as I am aware of ANY contagious illness. If it is within the 48-hour notice period, the cancellation fee may be waived. If I no-show, the full fee will be charged to the card on file. If the session in question is part of a package and you are within the 48 hour cancellation period please know you can offer your appointment to a friend, family member, or other so it does not go to waste. If I do not cancel and it is clear upon arrival that I am ill, I will be turned away. 100% price-of-appointment will be charged to the card on file. Scheduling an appointment confirms my understanding and acceptance of the Illness-related Cancellation Policy.

5. Cancellation Policy Cont’d: Inclement Weather

It snows in Colorado. It rains in Colorado. It ices in Colorado. Both Cranialjones LLC. and myself have access to accurate weather forecast predictions, which means weather is rarely a surprise. In the event of inclement weather, I understand that one of two things will happen:

1. (Unlikely) Cranialjones LLC. closes. In this case, Cathy will contact me about rescheduling, and my card on file will not be charged.

2. (Highly Likely) Cranialjones LLC. remains open for business. In this case, I am expected to attend my scheduled appointment or will be subject to the standard 48-hour cancellation policy. If I have intentions of rescheduling because of forecasted snow, I am expected to notify Cranialjones LLC. that I will not be present at least 48 hours in advance. If I do not cancel or reschedule outside of the 48 hour window, then my card on file will be charged. Scheduling an appointment confirms my understanding and acceptance of the Inclement Weather Policy.

6. Whoops Policy:

In the age of online calendars, reminder emails, and reminder text messages, there should be no scenario in which I “forget” about an appointment. When I schedule an appointment with Cranialjones LLC. I receive a Confirmation email – within that email is a link to add the event directly to my Calendar. There is also a change appointment and cancel link that can be used up to the 48 hours. Beyond that, I receive a 72 hour reminder email as well as a 24 hour text reminder, outlining the details of my upcoming session. I understand that Whoopses will be treated as No Call-No Shows, and charged accordingly (Policy #3). I understand that Cranialjones LLC. reserves their time and resources specifically for me when I schedule a session, and that it is important to uphold our two-way commitment to mutual respect for each other’s schedules – Scheduling an appointment confirms my understanding and acceptance of the Whoops Policy.

7. 3 Strikes Policy:

Life happens. The reschedule function on the Confirmation and Reminder emails exist for a reason. But I understand I am limited to three (3) cancellations / reschedules in a rolling 8 month period. Upon 4th occurrence, my appointments will be cancelled and I will be referred elsewhere. I understand that Cranialjones LLC. reserves their time and resources specifically for me when I schedule a session, and that it is important to uphold our two-way commitment to mutual respect for each other’s schedules. Scheduling an appointment confirms my understanding and acceptance of the 3 Strikes Policy.

8. Billing:

Cranialjones LLC. is a cash-pay studio and does neither bills insurance nor creates superbills. Scheduling an appointment confirms my understanding and acceptance of my understanding and acceptance.

Financial responsibility for all services. **HSA and FSA cards are welcome, as long as our payment processor can accept them.

9. Appropriate Behavior:

Professional boundaries are to be respected at all times, both on the part of Cranialjones LLC. and myself. Requests for sexual activity will not be tolerated, will be viewed as solicitation, and will be reported to the proper authorities. The current session will be terminated immediately, and further sessions will be declined.  Full payment to Cranialjones LLC will still be collected. Scheduling an appointment confirms my understanding and acceptance of the Behavior Policy.

10. Existing & New Medical Conditions:

It is my responsibility to keep Cranialjones LLC. informed of any medical treatment or prescriptions currently underway. It is my responsibility to provide a physician’s consent form if appropriate, approving BCST. Please read the contraindications on the intake form carefully as this is for your safety!!! Should you have a condition in the contraindications but have been cleared by a medical Dr. for this treatment please provide clear and written clearance from a qualified medical professional and make note of that on the intake form. Send any such clearance via email to:  cathy@cranialjones.com  .It is my responsibility to keep Cranialjones LLC.  informed of any changes in medical conditions. Scheduling an appointment confirms my understanding and acceptance of the Medical Conditions Policy.

11. Privacy Policy:

Cranialjones LLC. will keep my files in the strictest confidence. All client records are kept in a secure portal and only those who need my files for purposes related to Cranialjones LLC. business operations will have access which is only Cathy Jones, and no one else will have access. My records will not be released to third parties without my consent. Records may be surrendered, however, in situations where doing so is required by law. Scheduling an appointment confirms my understanding and acceptance of the Privacy Policy.

12. Age:

If scheduling for your minor child, please fill out the intake for your child or with your child if they are old enough to contribute. A Minor Consent Form, signed by the parent or legal guardian, is required for any clients under the age of 18. For clients under the age of 16, the parent or legal guardian is also requested to remain present for the duration of the session. Scheduling an appointment confirms my understanding and acceptance of the Age Policy and my consent to treat my child.

13. Gift Certificates:

Cranialjones LLC. is not responsible for lost or stolen gift certificates. Gift certificates are non-refundable, have no cash value, and may not be used to purchase other gift certificates. Cranialjones LLC. reserves the right to refuse service or reverse any gift certificate purchases for any reason and return the funds to the purchaser at the original purchase price, less any services redeemed. If the service price exceeds the amount of the gift certificate, the redeemer is responsible for the remaining balance. Gift certificates cannot be combined with ANY additional discounts. My signature below confirms my understanding of the Gift Certificate Policy.

14. Release of Liability:

BCST/ Massage / Bodywork is contraindicated for certain medical conditions and symptoms. As such, a referral from a primary care provider may be required prior to beginning a treatment session. I affirm that I have stated all my known medical conditions and answered all questions in my intake paperwork honestly. I agree to keep Cranialjones LLC. updated as to any changes in my medical standing and understand that there shall be no liability on the therapist’s part should I fail to do so. I understand that the BCST/Massage/ Bodywork I receive is provided for the specific purpose of relaxation and relief from muscular tension. If I experience any pain or discomfort during this session, I will immediately inform my therapist so that pressure may be adjusted. I further understand that BCST/ massage / bodywork should not be construed as a substitute for medical examination, diagnosis, or treatment and that I should see a physician, chiropractor, or other qualified medical specialist for any mental or physical ailment that I am aware of. I understand that Cathy Jones RCST® is not a medical dr., nor is she a licensed psychotherapist. I understand she is not qualified to diagnose, and that nothing said in the course of the session(s) should be construed as such. I do understand that BCST while it is not psychotherapy is a very complimentary modality. If you are dealing with any mental illness please be advised that you should also be seeing a Licensed Psychotherapist. Scheduling an appointment confirms my understanding and acceptance

15. Vaccines:

PLEASE do not schedule an appointment for BCST within 2 weeks of receiving any kind of vaccine. Many vaccines can shed and I have a small community of folks that shedding is not safe for. Scheduling and appointment confirms my understanding and acceptance of this policy.