Cranialjones LLC Policies
Please be advised of the policies for Cranialjones LLC.
Please also be cognizant of the fact that we did not implement these policies to make things difficult; we implemented them so that expectations on both your end and ours are clearly outlined, understood, accepted, and respected.
Scheduling an appointment at Cranialjones LLC. signifies that you understand and accept our policies for this and all future appointments. Please note BCST is short for Biodynamic Craniosacral Therapy
1. Arrival and Tardiness:
To ensure a full session, timely arrival is requested. If I am late, my appointment will still end at the scheduled time – out of respect for other people’s appointments already booked that day.The full session cost will be charged. Scheduling an appointment confirms my understanding and acceptance of the Arrival and Tardiness Policy.
2. Credit Card for Reservations Policy:
Cranialjones LLC. requires a valid Credit Card on file to reserve an appointment spot. I can choose to “Pay Now” and the card will be charged, or I can choose to “Reserve Without Paying” in which case my card is filed but not charged. Upon arrival, I can choose to pay by my choice of the following options: Cash, Check, Zelle, a different credit card than on file or The Credit Card reserved on file. I understand the card on file will only be charged if I cancel the scheduled appointment within the 48-hour cancellation period. Otherwise, my vaulted card will not be charged, and I maintain the right to choose my payment method at the end of every appointment. Scheduling an appointment confirms my understanding and acceptance of the Credit Card for Reservations Policy.
3. Cancellation Policy:
I may cancel my appointment from the make changes tab in my confirmation email without charge any time up to 48- hours prior to the scheduled start time. If I communicate my need to cancel less than 48 hours until my scheduled appointment I will be subject to a $99 fee for the first time and full fee every time after that. The card on file will be charged. We reserve the right to make exceptions at our discretion. I am not in the business of turning people away but do ask that you respect that I need time to fill cancellations.
No-call, No-shows will be charged the full session fee. 3 strikes and you’re out…If this happens 3 times, I may not be permitted to schedule future appointments. The credit card on my file will be charged as outlined above. In the event that the Credit Card charge is declined, I understand that payment in full will be required prior to scheduling any future appointments. In the event that I dispute or refuse this Cancellation fee, I will no longer be permitted to schedule future appointments with Cranialjones LLC. Scheduling an appointment confirms my understanding and acceptance of the Cancellation Policy.
4. Cancellation Policy Cont’d: Illness & Emergencies
If illness or an unexpected emergency prevents me from attending my scheduled appointment, I will contact Cathy via text message ASAP, preferably before my appointment begins.
I understand that qualifying illness includes fever, vomiting, diarrhea, or potentially contagious symptoms, and I will not attend my appointment with these symptoms. I understand that feeling generally unwell without these symptoms does not qualify for an illness-related cancellation fee waiver.
If I need to cancel due to qualifying illness or an unexpected emergency with less than 48 hours’ notice, the cancellation fee will be waived provided a replacement appointment is confirmed within 24 hours of my cancellation request and scheduled to take place within two weeks of my original appointment, unless Cathy agrees to a later date due to recovery needs, the emergency, or appointment availability.
I will text Cathy my preferred dates and times. Once a mutually available date is agreed upon, Cathy will reschedule my existing appointment.
If I cancel without confirming a replacement appointment within these requirements, I understand that the standard cancellation fee applies: $99 for the first late cancellation and the full session fee for subsequent late cancellations.The card on file will be charged.
If Cathy’s response time or availability prevents confirmation within 24 hours, the rebooking window will be extended. Cranialjones LLC. reserves the right to make exceptions for serious emergencies that prevent timely communication.
I understand that cancellations or rescheduling with less than 48 hours’ notice for reasons other than qualifying illness or an unexpected emergency remain subject to the standard cancellation fee. If I no-show, the full session fee will be charged to the card on file.
I understand that Cranialjones LLC. reserves time specifically for me and that openings with less than 48 hours’ notice are difficult to fill. Scheduling an appointment confirms my understanding and acceptance of the Illness and Emergency Cancellation Policy.
5. Cancellation Policy Cont’d: Inclement Weather
It snows in Colorado. It rains in Colorado. It ices in Colorado. Both Cranialjones LLC. and I have access to weather forecasts, so advance planning is usually possible. I understand that forecasts can change and that weather and road conditions along my route may differ significantly from those near the office, particularly when traveling from the mountains or areas farther away.
If forecasted weather may affect my ability to attend, I will cancel or reschedule at least 48 hours before my scheduled appointment whenever possible.
I understand that online cancellations cannot be made with less than 48 hours’ notice before my appointment time. If I need to cancel within this period, I must contact Cathy directly via text message as soon as possible so she is promptly notified and we can arrange to reschedule my appointment.
In the event of inclement weather, one of two things will happen:
(Unlikely) Cranialjones LLC. closes. Cathy will contact me to arrange a new appointment, and no cancellation fee will be charged.
(Highly Likely) Cranialjones LLC. remains open. My appointment will remain scheduled. However, an open office does not necessarily mean that travel conditions are safe along my route. If weather or road conditions prevent safe travel, I will contact Cathy via text message as soon as possible, preferably before my appointment begins, to arrange a replacement appointment.
For weather-related requests made with less than 48 hours’ notice, the cancellation fee will be waived provided a replacement appointment is confirmed within 24 hours of my request and scheduled to take place within two weeks of my original appointment, unless Cathy agrees to a later date due to weather conditions or appointment availability.
I will text Cathy my preferred dates and times. Once a mutually available date is agreed upon, Cathy will reschedule my existing appointment with no cancellation fee.
If I request cancellation without confirming a replacement appointment within these requirements, I understand that the standard cancellation fee applies: $99 for the first late cancellation and the full session fee for subsequent late cancellations. The card on file will be charged.
If Cathy’s response time or availability prevents confirmation within 24 hours, the rebooking window will be extended. Cranialjones LLC. reserves the right to make exceptions for severe weather emergencies that prevent timely communication. If I do not attend and have not notified Cathy, this will qualify as a No Show and the full session fee will be charged to the card on file.
I understand that I am not expected to risk unsafe travel to keep an appointment. I also understand that Cranialjones LLC. reserves time specifically for me, that last-minute openings are difficult to fill, and that prompt communication and advance planning support mutual respect for our schedules.
Scheduling an appointment confirms my understanding and acceptance of the Inclement Weather Policy.
6. Whoops Policy:
In the age of online calendars, reminder emails, and reminder text messages, there should be no scenario in which I “forget” about an appointment. When I schedule an appointment with Cranialjones LLC. I receive a Confirmation email – within that email is a link to add the event directly to my Calendar. There is also a change appointment and cancel link that can be used up to the 48 hours. Beyond that, I receive a 72 hour reminder email as well as a 24 hour text reminder, outlining the details of my upcoming session. I understand that Whoopses will be treated as No Call-No Shows, and charged accordingly (Policy #3). I understand that Cranialjones LLC. reserves their time and resources specifically for me when I schedule a session, and that it is important to uphold our two-way commitment to mutual respect for each other’s schedules – Scheduling an appointment confirms my understanding and acceptance of the Whoops Policy.
7. 3 Strikes Policy:
Life happens. The reschedule function on the Confirmation and Reminder emails exist for a reason. But I understand I am limited to three (3) cancellations / reschedules in a rolling 8 month period. Upon 4th occurrence, my appointments will be cancelled and I will be referred elsewhere. I understand that Cranialjones LLC. reserves their time and resources specifically for me when I schedule a session, and that it is important to uphold our two-way commitment to mutual respect for each other’s schedules. Scheduling an appointment confirms my understanding and acceptance of the 3 Strikes Policy.
8. Billing:
Cranialjones LLC. is a cash-pay studio and does neither bills insurance nor creates superbills. Scheduling an appointment confirms my understanding and acceptance of my understanding and acceptance.
Financial responsibility for all services. **HSA and FSA cards are welcome, as long as our payment processor can accept them.
9. Appropriate Behavior:
I understand that professional boundaries are to be respected at all times, both on the part of Cranialjones LLC. and myself.
Sexual requests, suggestive comments, sexualized sounds or movements, inappropriate touching or exposure, threatening behavior, and repeated requests for contact that Cathy has declined will not be tolerated. Cathy reserves the right to decline any requested contact or technique that falls outside her professional boundaries or scope of practice.
If my behavior is inappropriate, crosses professional boundaries, or causes Cathy to feel unsafe or uncomfortable continuing, she may end the session immediately. A warning is not required before ending a session.
If my session is ended for these reasons, the full session fee remains due, and no refund will be provided. Future appointments may also be declined. Conduct may be reported to the appropriate authorities when warranted.
Scheduling an appointment confirms my understanding and acceptance of the Appropriate Behavior Policy.
10. Existing & New Medical Conditions:
It is my responsibility to keep Cranialjones LLC. informed of my medical conditions, current medical treatments, and medications.
After completing my initial intake, I will notify Cathy of any changes before my next session, including accidents, falls, injuries, new medications or changes to existing medications, new health concerns or discoveries, diagnoses, or any newly applicable contraindications.
I understand that I must carefully review the contraindications listed on the intake form and disclose any that apply to me. Having a listed condition does not automatically mean Cathy cannot work with me. Additional time, information, discussion, or written medical clearance may be needed to determine whether BCST is appropriate and whether Cathy is comfortable working with my condition.
If I have concerns about a listed contraindication, I am encouraged to contact Cathy via text before booking, rather than assume I cannot receive a session. We can arrange a phone conversation to discuss my condition and determine an appropriate next step.
If written clearance is requested, I will obtain it from a qualified medical professional, note it on my intake form, and email it to cathy@cranialjones.com. I understand that medical clearance does not guarantee treatment; Cathy will also consider her scope of practice and comfort level working with my condition.
Scheduling an appointment confirms my understanding and acceptance of the Medical Conditions Policy.
11. Privacy Policy:
I understand that Cranialjones LLC. treats my client records as confidential and takes reasonable measures to protect my personal information. Client records are maintained in a password-protected electronic portal, and access within the practice is limited to Cathy Jones.
Third-party service providers used for scheduling, record storage, and payment processing may process information as necessary to provide those services, subject to their applicable privacy policies and agreements.
I understand that no electronic storage or transmission system can be guaranteed completely secure. Cranialjones LLC. does not guarantee that unauthorized access or a data breach will never occur. If a breach affecting my information occurs, Cranialjones LLC. will take appropriate action and provide any notifications required by applicable law.
My records will otherwise not be disclosed without my consent, except as permitted or required by law.
Scheduling an appointment confirms my understanding and acceptance of the Privacy Policy.
12. Age & Minor Clients:
If I am scheduling an appointment for my minor child, I will book using my child’s name and complete the intake form on their behalf or with their participation if they are old enough to contribute.
In the appointment notes, I will identify myself as the parent or legal guardian and include my name and email address so Cathy can contact me regarding my child’s appointment.
For an infant or younger child, Cathy will email me a supplemental child intake form requesting additional information about pregnancy, birth, early development, and other relevant history not included on the standard intake form. I will complete this form and bring it to the appointment, or include my responses in the notes section of the standard intake form.
If my child is under age 16, I am requested to remain present for the duration of the session.
By scheduling this appointment, I confirm that I am the child’s parent or legal guardian and am authorized to consent to their care. I give Cathy Jones, RCST®, at Cranialjones LLC. permission to provide Biodynamic Craniosacral Therapy to my child. Scheduling also confirms my understanding and acceptance of the Age Policy.
13. Gift Certificates:
Gift certificates are available for purchase by contacting Cathy directly via text message or email. Gift certificates are issued as physical paper cards; online purchasing is not currently available.
I understand that gift certificates are valid for six months from the purchase date and must be redeemed before the expiration date clearly marked on the certificate. The expiration date will be disclosed before purchase.
Gift certificates may be transferred to another recipient. If I receive a transferred certificate, I will notify Cathy before booking and provide the original purchaser’s name so the certificate can be verified. Transferring a certificate does not extend its expiration date.
I understand that gift certificates are non-refundable, are not redeemable for cash except where required by law, and may not be used to purchase other gift certificates. Gift certificates cannot be combined with additional discounts.
If the service price exceeds the value of my gift certificate, I am responsible for the remaining balance. Any unused balance may be applied toward another session before the certificate expires.
Cranialjones LLC. is not responsible for lost or stolen gift certificates. I will bring my paper gift certificate to my appointment for redemption.
Appointments booked using gift certificates are subject to the same scheduling, cancellation, and appropriate behavior policies as other appointments.
Cranialjones LLC. reserves the right to decline service or cancel a gift certificate. If Cranialjones LLC. cancels the certificate, its unused purchased value will be refunded to the original purchaser.
Purchasing or redeeming a gift certificate confirms my understanding and acceptance of the Gift Certificate Policy.
14. Client Acknowledgment & Consent to Bodywork:
I understand that Biodynamic Craniosacral Therapy (BCST), massage, and bodywork may be inappropriate or require modification for certain medical conditions or symptoms. Additional discussion, evaluation, or written clearance from a qualified medical professional may be requested before a session proceeds.
I affirm that I have disclosed my known medical conditions, medications, and relevant health history and have answered the intake questions honestly and completely. I agree to notify Cathy of changes before subsequent sessions, including accidents, falls, injuries, medication changes, new diagnoses, or newly applicable contraindications. I understand that incomplete or inaccurate information may affect Cathy’s ability to determine whether a session is appropriate.
I understand that these services are intended to support relaxation, relief from muscular tension, and nervous system regulation. Individual responses vary, and no particular result or improvement is guaranteed.
I will promptly tell Cathy if I experience pain, discomfort, emotional distress, or concerns about any contact or technique. I may request changes, decline any contact or technique, or ask to pause or stop the session at any time. Cathy may also modify, postpone, or discontinue a session when appropriate for safety or professional scope of practice.
I understand that BCST, massage, and bodywork are complementary services and do not replace medical examination, diagnosis, treatment, or mental health care. Cathy Jones, RCST®, is not a physician or licensed psychotherapist and does not provide medical or mental health diagnoses, prescribe medications, or provide psychotherapy.
I understand that I should seek care from an appropriately qualified medical or mental health professional for conditions requiring assessment or treatment. Receiving bodywork does not replace that care or justify changing prescribed treatment without consulting the prescribing professional.
I have the opportunity to ask questions about the proposed services before proceeding. My participation is voluntary, and I may withdraw my consent at any time.
Scheduling an appointment confirms my understanding and acceptance of this policy. Before bodywork begins, I will have an opportunity to discuss questions or concerns and confirm my consent to the services proposed.
15. Vaccinations & Appointment Scheduling:
I understand that Cranialjones LLC. requires a minimum waiting period of 14 days after any vaccination before attending a BCST, massage, or bodywork session. This is a scheduling requirement of the practice.
If I have an appointment scheduled within that period, I will contact Cathy via text message as soon as possible to arrange a new appointment date. I understand that the applicable cancellation and rescheduling policies remain in effect.
Scheduling an appointment confirms my understanding and acceptance of the Vaccination and Appointment Scheduling Policy.